Refund and Returns Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase from Pack Lite. Our return policy allows for returns and exchanges within 30 days of receipt of your items, provided they meet the following conditions:

• Items must be unused, unworn, and in their original condition
• All original tags and packaging must be intact
• Proof of purchase is required
• Certain items may be excluded from returns (see section 1.1)

1.1 Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked as “final sale” or “non-returnable”
• Personalized or custom-made products
• Gift cards
• Intimate apparel and swimwear for hygiene reasons
• Opened software, electronics, or other items where the seal has been broken

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at wgreaney0405@gmail.com within 30 days of receiving your order to request a Return Authorization (RA) number.
2. Once you receive your RA number, securely package the item(s) with all original packaging and tags attached.
3. Include a copy of your order confirmation or receipt inside the package.
4. Ship the package to the address provided with your RA number. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Returns without an RA number will not be accepted. Please allow 5-7 business days for us to process your return once it is received at our facility.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.1 Approved Refunds

If your return is approved, your refund will be processed within 7-10 business days. A credit will automatically be applied to your original method of payment, with the following considerations:

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer
• Sale items are refunded at the sale price
• Depending on your financial institution, it may take additional time for the refund to appear on your statement

3.2 Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account again
2. Contact your credit card company as it may take some time to process the refund
3. Contact your bank as there may be a processing delay
4. If you’ve done all of this and still have not received your refund, please contact us atwgreaney0405@gmail.com

4. Exchanges

We are happy to exchange items for a different size or color, subject to availability. To process an exchange:

1. Follow the return process outlined in Section 2
2. Clearly indicate in your email that you would like an exchange and specify the preferred size/color
3. If the exchanged item is of higher value, you will be responsible for paying the difference
4. If the exchanged item is of lower value, we will refund the difference to your original payment method

If the item you wish to exchange is out of stock, we will process a refund instead and notify you of the situation.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at wgreaney0405@gmail.com with the following information:

• Your order number
• Photos of the damaged or defective item
• Photos of the packaging (if applicable)
• A detailed description of the issue

We will evaluate the situation and typically offer one of the following solutions:

• Send a replacement item at no additional cost
• Issue a full refund including shipping costs
• Provide a partial refund if you choose to keep the item

For damaged or defective items, we will provide a prepaid shipping label for the return.

6. International Returns

For international orders, the return process may vary:

• Customers are responsible for any customs duties, taxes, or additional fees associated with the return
• We recommend marking the return package as “Returned Goods” to avoid additional customs charges
• Refunds will be issued in the original currency of purchase, and any currency conversion differences or bank fees are the customer’s responsibility
• International returns may take longer to process due to customs and longer transit times

7. Gift Returns

If you haven’t received your refund within the expected timeframe, please:

• We can issue store credit for the current value of the item
• Proof of purchase is required (order number or gift receipt)
• Without proof of purchase, we may offer store credit at our discretion based on the current selling price
• Original shipping charges are not refunded for gift returns

8. Contact Information

For questions about our Refund and Returns Policy, or to initiate a return, please contact us:
Pack Lite Customer Service
Email: wgreaney0405@gmail.com
Phone: +1 (708) 310-0802
Hours: Monday-Friday, 9:00 AM - 5:00 PM CST

We aim to respond to all return inquiries within 24-48 business hours.